What is The Great Contact Center Challenge? The challenge is making this an industry where people love their jobs, whether you are an agent, manager, or leader. Join this journey with hosts Brian Kearney and Ted Nardin as they discuss how it is possible to improve the employee experience by leveraging the principles of meaningful work and grind. The result is a major win-win-win for employees, customers, and companies.
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Why Are We Doing This Podcast?
We have been in the contact center industry for decades and we started our company 5th Talent to pursue innovation on the "people side" of this business. Our recent discoveries around meaningful work and grind should revolutionize the way we manage people. In our podcast, we want to share our discoveries with everyone and together help make the contact center a great place for people to work.
